Package Tours Booking Terms

Reservations

Transworld Travel Services will be very pleased to receive your email or fax for the further pursuit of tour information. Once you intend to book the services we proposed for you at the agreed price, please fill in the "customize your trip" form located at the top of the page and send it to us.

Upon receiving your reservation email or fax, Transworld Travel Services is committed to fulfilling the reservation based on the tour program our clients booked.

After we have confirmed the whole tour, the clients are required to balance the payment ever since in your preferred way. Final payment is due 30 days prior to the departure date. Failure to comply with the deposit and balance payment requirements may result in automatic cancellation of your reservations.

The reference exchange rate: 1 USD: 3.13 MYR (updated in June 2011)


Cancellation and Alteration of Itinerary

Cancellation requests can be made through telephone call first, but it must be followed up in writing, a fax or an email. Once our clients decide to cancel the tours, please inform us as soon as possible since it will reduce the losses on both sides. The date receiving cancellation requests from our clients will determine what penalties, if any, will be assessed.

The cancellation fee will be calculated as follows:

More than 30 days
50 USD per person plus the actual cancellation (air tickets, hotels, cruise, etc)
Within 28 - 15 Days
150 USD per person plus the actual cancellation charge (air ticket, hotels, cruise, etc)
Within 14 - 7 Days
50% of the tour payment
Within 7 - 3 Days
75% of the tour payment
Within 2 - 0
100% of the tour payment






Transworld Travel Services reserves the right to modify the itinerary of the tour if air schedule or land transportation changes, or there are any events beyond our control, which make such alterations necessary. If the arranged tour has to be changed only due to the client's own wishes, he or she is supposed to pay for the corresponding additional cost.


Travel Documents

It is the responsibility of tourists to see that proper documentation is obtained in advance of the trip. Each tourist must be in possession of a passport valid for more than six months after the return date of arrival. Tourists must check visa requirements directly to obtain necessary information prior to their departure. Transworld Travel Services will not be responsible for alternate or additional land or air arrangements resulting from improper documentation.


Refunds

No refund will be made for any portion of the tour unused because of a cancellation or change made by tourists themselves while the tour is in progress.


Health Requirement

Currently Malaysia does not require the tourists from major western countries immunizations. However, it is subject to change at any time. Please check with your tour agent to ascertain if the country you are visiting requires proof of any inoculation. It is the tourists' sole responsibility for compliance with vaccination and other health requirements of the visited country's government. For those planning to go to Tibet, please consult a physician before making the trip. Visitors with respiratory or cardiac problems should avoid such high altitudes.


Insurance

Transworld Travel Services provides limited insurance for all customers who have booked tour services, which is called Travel Agency Liability Insurance regulated by National Tourism Administration. The insurance includes the coverage of liability for compensation, borne by a travel agency in organizing tourism activities; and for personal injury and property loss of tourists during a guided tour.

Transworld Travel Services is dedicated to offering our clients a safe and smooth journey with a lifetime experience. While for your benefit and convenience, we highly recommend you to purchase other travel insurance at home before departure since the policies of most travel insurance companies cover a wide range of inconveniences from lost & damage of baggage, to flight delays & cancellations, etc.


Air Transportation

Air transportation for all the programs is based on economy class travel. The international airfares usually are not included in the tour cost  unless otherwise specified. Transworld Travel Services endeavors to follow the itineraries as we proposed for you; however, if the flights are not available at the scheduled time, we reserve the right to modify the air and land arrangements for smooth operation of the tour.
Clients should provide the correct personal information, such as the full names, passport number, nationality and brith date, for reservations. Once the flight tickets are issued based on the incorrect information provided by the clients, they will be responsible for the extra charge of the cancellation of tickets and issuing new tickets.

The fuel tax and other applicable airport tax have been included in the air tickets. Therefore, if your domestic flights are included in the tour package, then you don't need to pay any extra cost after your arrival at the airport. But Transworld Travel Services is not liable for the excess bagguage charge. Please note that in China the flights to Hong Kong and Macao are still regarded as international flights, therefore, passengers are required to go through the customs.

Note: Recently because of the quick price rise of oil, the airlines kept raising the fuel tax in the past year. So the fuel tax fee is subject to change with prior notice, which should be covered by the clients' own expenses.


Hotel

When the hotel listed in our service confirmation is not available, the hotel at the same or better level will be substituted. Transworld Travel Services will inform you immediately before arrival.

Transworld Travel Services will try to reserve a double-bed room if clients requested, and we can't 100% guarantee its availability as some hotels in China have very limited double-bed rooms, and they follow the rule of "First come, first served".

We offer assistance in arranging room shares, but cannot guarantee its availability. Singles who wish to share with another should request this at time of booking and will be booked as a single but willing to share if possible. If on your arrival there is another person willing to share, then the single supplement will be refunded.


Baggage

For domestic flight passengers in Malaysia, the free baggage allowance is 20kg per person for Economy Class, 20kg for Business Class, and 40kg for First Class. Transworld Travel Services is not liable for the excess baggage charge.

Regulations under CAAC (Civil Aviation Administration of China) specify that all check-in suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to check in your baggage. In case of any damages and losses of your personal belonging, baggage insurance at home is highly recommended.

For international flights, please kindly check with the airlines for more information regarding the baggage issues.


Not-Included Items

Tour cost does not include the following items: service charges for obtaining passports and/or visas, international airfare, portage, custom fee, insurance at home, extra charge for overweight baggage, tours and excursions that are not specifically included in itineraries or shown as optional, tips at local restaurants, hotels, guides and drivers, and all other items and expenses of a personal nature such as laundry, dry cleaning, beverages, personal accident and medical expenses, incidental expenses, taxis where not part of a regular transfer, telephone and telecommunication charges.


Travel complaints

If our clients have any complaints of Transworld Travel Services, please inform your local guide or our specified local representative or the suppliers immediately of the situation so that we may promptly attend to the matter. Failure to promptly notify us of your complaint may reduce or eliminate any compensation that may be payable.

In cases where a satisfactory remedy is not achieved, you must submit a written complaint toTransworld Travel Services within 15 days from the end of your tour. Complaints received by Transworld Travel Services will be acted upon promptly and fairly within the terms of these conditions. Transworld Travel Services will not be liable for any claims made later than 15 days after the date of tour completion.


Responsibility

The responsibility of Transworld Travel Services is limited. Services provided in connection with our itineraries are rendered by suppliers acting as independent contractors and not as agents or employees of Transworld Travel Services.

Transworld Travel Services shall not be held responsible for any wrongful or negligent acts or omissions by any supplier or other party not directly owned or controlled by Transworld Travel Services, or by the failure of any equipments operated by any such supplier or other party they represent, and in consequence accept no responsibility for accidents, damages, baggage losses, and/or delays due to weather, acts of God, act of government or authorities, wars, strikes, criminal acts committed by third parties, theft, pilferage or to faults or defaults of any company used for carrying out these tours.

Although Transworld Travel Services anticipates no changes in the itineraries or accommodations, . as shown herein, the right is reserved to make any changes with or without notice due to unforeseen circumstances that might become necessary in the best interest of the tour. In such cases any additional expenses must be borne by tourists.

Transworld Travel Services reserves the right to accept any person as a member of any group at any time or to require any person to withdraw from a tour if his/her acts of behavior are considered offensive or incompatible with the comfort of other members.

Transworld Travel Services shall be exempt from the liability of faulty, inferior or non-delivery of any items purchased by tour passengers during their trip.

Upon receipt of our clients' deposit, it indicates our clients have understood and accepted the above-mentioned terms and conditions of Transworld Travel Services.

Payment

Testimonials

Tahun ini kami sekeluarga telah memilih Gunung Mulu yang terletak di Sarawak. Kami telah memilih package 3D2N dari TWTMIRI. Kami sekeluarga sangat gembira dan segar dengan keindahan flora dan fauna Mulu walaupun ada berasa sedikit keletihan. Sangat berterima kasih TWTMIRI kerana menyediakan package yang sangat baik dan harga yang berpatutan. Thank you.

Siti Wahidah 19. May, 2014

we are very satisfied with the packages to china from twtmiri, we have brought to many interesting places in china

Micheal Shaun May. 30th, 2014

My life changed ever since i took the 5 day tour to Singapore with family. I have never seen anything so wonderous and i really recommend it to adventurers who want something to remember. A great trip to share with your friends and family. No doubt is it a conversation starter.   

Anita McTavish Oct. 9th, 2011

 

We highly recommend transworld and their team! In Siem Reap for 8 days and enjoyed everyday of it. Munny was really a breath of fresh air. His knowledge about the history & culture of cambodia is excellent and not forgetting his command of the English Language! Unforgettable experience

Cpt. Price Nov. 4th, 2013

before proceeding to leave the Mulu Cave. Back to the resort, relax and sit a while at Mulu people home.    

LEE JIA MEI 12. APR, 2014

Taook a photo before swimming at clear water Mulu. Water is very cool and clear, make my whole body feel fresh. Mulu is a nice place with many flora and fauna and it looks green and natural.

Aloria Glaccy 19. JAN, 2014

Annyeonghaseyo, 1st Korea language that i been learn when im travel to Korea. I'm very interested in Korean culture trasional like clothing, dances and village made ​​me feel very calm. I  also have been eat a lot of delicious Korean food like kimchi, Grain Dishes, kimbap and more. Go and try travel to Korea, annyeong

Romeela Afisiolas 31. Mar, 2013

I heard that if you wanted to see monkeys or the hornbills, best time would be the 7am tour. Because my son was too naughty playing on the trip until there at 8.30am and there was no animals or birds - however the main attraction for this are actually the lovely trees. The walk to the skywalk is all on boardwalk. No torches are needed, but i recommend that you wear sneakers/shoes and not hiking boots or sandals. You need a good footing on these bridges.

Suzuki Yuri 16. FEB, 2014

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